Manufacturing / case study

Eliminating SAP Account Problems with Advanced RPA Ticket Resolution for a Leading Agri Sciences Company

Eliminating SAP Account Problems with Advanced RPA Ticket Resolution for a Leading Agri Sciences Company

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    Synopsis

    Technology Stack

    Automation Anywhere

    SAP

    Microsoft Outlook

    Microsoft Excel

    Internet Explorer

    Client Overview

    The client is one of the leading and the fastest growing Agri -Sciences Company.

    Challenge

    The client wanted to automate the process of resolving the tickets in ITSM portal which was a tedious and time-consuming activity.

    Solution

    • Q3 Technologies’ RPA solution was designed with a focus on keeping minimal human intervention. The solution eliminated the need for manual resetting of password and unlocking of the SAP account.
    • The RPA solution automated the aspects/features of the process as mentioned: ITSM Monitoring, Ticket Resolution, Email Communication and Use of Dashboards.
    • Automation Anywhere provided an effective dashboard to monitor all the bot activities and to calculate the ROI getting generated from the RPA bots.

    Outcome

    Better time utilization of it personnel
    The automation process has good ROI
    Saved man-hours and efforts from mundane activity
    Better resource utilization

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