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Revitalizing Sales Enablement with an AI-Powered Chatbot for a Leading FMEG Company

Revitalizing Sales Enablement with an AI-Powered Chatbot for a Leading FMEG Company

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    Synopsis

    Technology Stack

    Microsoft Azure Bot Service framework

    JavaScript

    .NET

    LUIS

    NLP engine

    Client Overview

    The client is a leading FMEG Company & one of the largest electrical equipment companies in India.

    Challenge

    The client required an interactive and informative application feature which would provide real-time information & guidance to employees and sales-personnel on-the-go.

    Solution

    Q3 designed and implemented a Sales-Enablement Chatbot to meet the utility and efficiency-based needs of the client.

    • Fleet on street sales people often struggle with instant info on data about journey plan, customers around the area and targets.
    • Data about sales, journey, customers are important for making decisions/strategies.
    • Sales Bot helps salesforce to get instant results on their queries without any human intervention
    • Helps user to get data with ease by querying the Chatbot either through Text/Voice
    • Chatbot gets the requirements from user about the location and queries from back-end database for fulfilment

    Outcome

    User-friendly with real-time responses
    Reduced manpower costs
    Easy & time- efficient information access on-the-go

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