case study

Efficient Office Process Automation with RPA for a Leading Global Technology Services Provider

Efficient Office Process Automation with RPA for a Leading Global Technology Services Provider

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    Synopsis

    Technology Stack

    RPA

    C#

    .NET platform

    SAP Portal

    Client Overview

    The Client is a Leading Technology Service Provider.

    Challenge

    The client wanted to streamline the old method of receiving project related information so that it could work better by automating the multiple repetitive activities and giving high quality data. The utmost urge was to simplify and optimize the tasks that were taken up by the employees.

    Solution

    • Q3 addressed the automation requirements of the client in the right manner and proposed RPA to automate Share Services Office (SSO) process.
    • The process involved a robot running in the background on the C# /.NET platform to scan and capture the received requests in Outlook Mailbox.
    • The robot then initiated the Project Closure / Project responsibility changes on SAP Portal.
    • The Email Automation was done using the MAPI libraries in C#/.NET.
    • The application run in the background to scan the designated mails received in a standard format.

    Outcome

    Improved customer service
    Operational excellence via effectiveness
    Increased performance
    Effective use of resources

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