Hospitality / case study

Enhancing Guest Experience with an Innovative Facility Management App for a Global Foodservice Leader

Enhancing Guest Experience with an Innovative Facility Management App for a Global Foodservice Leader

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    Synopsis

    Technology Stack

    PHP

    Drupal

    MySQL

    Eclipse

    Client Overview

    The client is one of the world’s largest contract foodservices, cleaning, property management and support services company.

    Challenge

    The client wanted to design a single point of app for all the service on a site to develop and maintain exclusive e-commerce websites for their one-stop brands using cloud-based architecture and frameworks.

    Solution

    Q3 Tech developed the “Guesst” app which provides high end hospitality services to people residing in remote mining and offshore drilling facilities:

    • Users can use it to make and track maintenance requests in the facilities. Users can access flights, accommodation details, and stay up to date by receiving content relating to their facility.
    • App has an in built marketplace that offers Retail products, Tavern/Social menu items, Meeting menu and Function menu items. Users can place and track their orders through the app.
    • Users can express themselves through the feedback feature in the app.

    Outcome

    Happy customer
    Standardized & efficient process
    New revenue stream for the client

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