Empowering Employees with HR & IT Support FAQ Chatbot for a Globally Renowned Food and Support Services Provider

Solution

• Q3 proposed Chatbot to be developed on Microsoft Bot Framework using Microsoft QnA Maker service. QnA Maker service provided functionality to upload the FAQ document in a defined format which gave an easy administration of Chatbot.
• App service plan, QnA Maker plan, and Bot registration service of Microsoft Azure were used to create the whole solution.
• The Chatbot was integrated with the client’s existing portal. The Bot was designed as per the Client’s branding and was made movable through the entire screen of the portal.

Outcome