case study

On-Demand Services Booking App: Optimizing Appliance Service Provision with Advanced Features For A Korea-Based Startup

On-Demand Services Booking App: Optimizing Appliance Service Provision with Advanced Features For A Korea-Based Startup

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    Synopsis

    Technology Stack

    Angular

    Node JS

    Kafka/ Rabbit MQ

    Redis

    Flutter

    Visual Studio Code

    ASW S3

    Client Overview

    The client is an electronics on-demand services provider and is preparing to launch its first base in Thailand.

    Challenge

    The client sought to develop a customer app, technician app, and admin web app to streamline service delivery. They aimed to implement a centralized system for tracking, inventory, and reporting to improve training and service quality.

    Solution

    • Customer-Facing Mobile App: Developed an app for easy service booking, offering location-based services, multilingual support, and real-time technician communication.
    • Technician Mobile App: Created a platform for technicians to register, accept requests, and access training programs, improving efficiency and service quality.
    • Web Portal for Partners: Designed a web app for administrative tasks, real-time insights, inventory management, and strategic decision-making.
    • Admin Web App: Implemented a centralized system for master data and inventory management, enhancing team communication and operational efficiency.

    Outcome

    Amplified Technician Productivity
    Enhanced Operational Efficiency
    Elevated Customer Satisfaction
    Exponential Revenue Surge

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