Enhancing Customer Engagement with a Product Recommendation Chatbot Assistant for a Leading Cosmetics Chain

Solution

• The Chatbot was developed using the Microsoft Azure Bot Service framework, and was integrated as a webchat window on the website.
• Real-time fulfilment based on user selection was done through calling back-end APIs to database.
• Variety of responses types were used to represent the diagnosis and recommendation effectively, such as hero cards, carousal of hero cards, hyperlink buttons, GIF cards, etc.

Outcome