Driving Customer Engagement and Boosting Efficiency with a Versatile Utility App for India’s Largest Electricity Distribution Company

Solution

• Complete Overhaul: Revamped customer-facing mobile app using the latest technologies, MVVM architecture for improved performance and maintenance.
• Enhanced Customer Interaction: Introduced In-app messaging, push notifications, personalized alerts for seamless communication.
• Real-time Support: Integrated chatbot for immediate customer assistance, enhancing user satisfaction.
• Integration and Flexibility: Integrated with client’s SAP system, multiple payment gateways, and rewards points management for enhanced functionality and user experience.